The upgrade offer did nothing to satisfy Iris’s anger about her cruise itinerary changes. NCL’s response ended with a goodwill gesture of a free cabin upgrade on a future cruise. The representative referred Iris to her cruise contract, which she said explained the cruise line’s obligation in this circumstance. NCL responded to her request for a refund over the cruise itinerary changes with a firm no. Iris proposing a resolution to NCL Fact: If your itinerary changes, the cruise line doesn’t owe you a refund. The weather that we saw the whole time we were there was nothing but rainy. Maybe NCL should consider hiring more experienced captains for the Baltic trips. You cannot simply cancel people’s paid for ports, just because the captain thinks he can’t do it. I am not going to accept anything other than a refund for the three ports you canceled for no obvious or explainable reasons other than the old standby the “weather.” No way can this be your excuse. She said a replacement cruise and airfare to get to that cruise would also be an acceptable resolution. Iris went on to explain to NCL that she expected a 60 percent refund for the omitted parts of her cruise. Iris to Norwegian Cruise complaining about the itinerary changes. There has to be a refund as I did NOT get what I paid for so that would be considered fraud. Your captain was booed at the information night the day before we had to leave this terrible excuse for a cruise. You should be ashamed of yourselves and your position on this particular cruise. destroyed my dream vacation, which I had been planning for a long time for my 60th birthday. Having never read our helpful guide about how to fix your own consumer problem, Iris began sending lengthy emails to NCL, filled with accusations of fraud and impropriety. A ruined trip: a ‘terrible excuse for a cruise.’ That’s when she began one of the most misguided self-advocacy attempts I’ve seen in some time. Iris says these changes ruined her entire trip.įennel completed the disappointing cruise and flew home. The Breakaway’s new itinerary from Copenhagen only visited Tallinn (Estonia) and St. She says the itinerary changes absolutely ruined the trip. Her frustration grew with each passing day. The new cruise, according to Iris, included many “boring” times with nothing to do. To add insult to injury, Iris says that the cruise line didn’t even offer her a complimentary glass of wine for her birthday or for the dramatic itinerary changes. This cruise was my dream vacation that I had been planning for so long.” “NCL canceled three of the five ports of call on the cruise. “I feel totally ripped off,” Iris explained. Shortly before boarding the Breakaway, Iris learned that the cruise would spend most of its time off-course. Unfortunately, after all that preparation, Iris missed most of those eagerly anticipated destinations. Petersburg, Helsinki, Copenhagen ( Graphic: M. The planned journey before the significant cruise itinerary changes: Copenhagen, Warnemünde (Berlin), Tallinn, St. As Iris prepared for her celebratory journey, she spent time learning all about the cities she would soon visit. She chose Norwegian Cruise Line specifically for the unique itinerary it offered. ![]() Iris decided to celebrate her 60th birthday with a cruise through the Baltic Sea. There are significant itinerary changes to this birthday cruise Here’s how to make sure cruise itinerary changes don’t ruin your trip.No cruise line guarantees a specific destination.Fact: Your cruise can deviate from its schedule for any reason.Pay for a cruise cabin, not a destination.Fact: If your itinerary changes, the cruise line doesn’t owe you a refund.A ruined trip: a ‘terrible excuse for a cruise.’.There are significant itinerary changes to this birthday cruise.The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The cookie is used to store the user consent for the cookies in the category "Performance". ![]() This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other. The cookies is used to store the user consent for the cookies in the category "Necessary". The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". The cookie is used to store the user consent for the cookies in the category "Analytics". These cookies ensure basic functionalities and security features of the website, anonymously. Necessary cookies are absolutely essential for the website to function properly.
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